FAQs | Cornerstone Travel Group LLC

everything you need to know before you go!

Frequently Asked Questions...

Our Frequently Asked Questions (FAQ) section is designed to support you along the way — answering common questions, addressing policies, inclusions, options, and helpful insights - everything you need to know before, during and after your journey with us. Just click on any header below and we will answer it here. If you still have questions, please email or call us (314) 287-5333.
We make it simple and easy online or by telephone. On each journey details page, click on the "MAKE A RESERVATION" button. No credit card or login is required on our secured reservation page. If you prefer, you may email or call us 314-287-5333 and we will be happy to help you in person.
DAY TRIP EXCURSIONS:

We currently have three convenient metro St. louis meeting locations:

1) St. Charles County, Lewis and Clark Boat House

1050 S Riverside Drive, St. Charles, MO 63301

and/or

2) South St. Louis County Commuter Lot

I-55 and Reavis Barrack Road

and/or

3) St. Louis South City Cornerstone Travel Group Lounge

2754 Lafayette Avenue, St. Louis, MO 63104

MULTI-DAY JOURNEYS:

By Motor coach only (departing from St. Louis) we currently have two convenient metro St. louis meeting locations:

1) St. Charles County, Lewis and Clark Boat House

1050 S Riverside Drive, St. Charles, MO 63301

and/or

2) Southwest St. Louis County, Cracker Barrel

1050 S Hwy Drive, Fenton, MO 63026 (I-44/Bowles)

For the following journeys we have the above pick-up points and additional departure locations:

Door County, Dells and House on the Rock: Springfield IL, Bloomington/Normal, IL and Rockford, IL

St. Augustine and Amelia Island: Cape Girardeau, MO and Memphis, TN

Savannah and Golden Isles (by coach): Mt. Vernon IL, Paducah KY, and Nashville, TN

Missouri Azalea-Dogwood Festival: Cape Girardeau, MO

Pella Tulip Festival: Troy, MO and Hannibal, MO

Niagara Falls and Ohio Amish: Effingham IL, Indianapolis IN and Columbus, OH

Dakota Splendors: Columbia MO, Kansas City MO, and Omaha, NE

Route 66 Centennial: Rolla MO, Springfield MO, Tulsa and Oklahoma City, OK

For all Air Journeys:

St. Louis Lambert International Airport

or

Please contact us for departures from any major city airport in the USA.
The following payment schedule is for all journeys and day trip excursions:

DEPOSITS:

Day Trip Excursions:  Full Payment Per Person is due within two (weeks) of making reservation(s).  See cancellation policies below.

Multi-day Journeys: Require a deposit within two (2) weeks of making reservation(s).

FINAL PAYMENTS:

Multi-day Journeys: All journeys require final payment between 45 and 60 days prior to departure date. Each Cornerstone journey final payment date is outlined on the individual journey detail page, printed advertising and deposit receipt mailed/emailed to you after making a deposit. Please mark your calendar. See cancellation policies below.

HOW TO MAKE PAYMENTS:

Day Trip Excursions:  We accept cash/check/cashiers check/money order payment only for Day Trips.

Multi-day Journeys: We accept cash/check/cashiers check/money order payment only for deposit(s). Final payments may be made by cash/check/cashiers check/money order OR by credit card* (MasterCard, Visa, American Express, Discover).

*all credit card payments over $1500.00 incur a 3.0% processing fee
DAY TRIP EXCURSIONS:

There is no refund if you have to cancel your Day Trips. Due to our guest counts and vendor payments, we must secure your space well in advance. If you must cancel, you may transfer your reservation and funds individually to another person (please let us know the new guest's name and information in advance). Staying transparent with our customers is very important to us - this cancellation policy is outlined on each Day Trip Excursion detail page, in printed advertising and on your payment receipt mailed/emailed to you after making a payment/reservation.

MULTI-DAY EXCURSIONS:

Each Multi-day Journey has a trip specific cancellation policy. They are set according to vendor requirements and payments. The Final Payment Date is clearly listed on each trip description page. Staying transparent with our customers is very important to us - all cancellation requirements/policies are outlined on each individual Multi-Day Journey detail page, in printed advertising and on your deposit receipt mailed/emailed to you after making a deposit/reservation.

*For optional Travel Insurance and Protection options - see next section.
OPTIONAL TRIP INSURANCE COVERAGE:

Considering trip insurance coverage is important because it provides financial protection and peace of mind for our travelers. If you wish to insure your multi-day journey booked with Cornerstone Travel Group, consider the following guidelines:

1) Why purchase it? Once your FINAL payment is made (date specific on each journey), your monies are no longer refundable with Cornerstone Travel Group LLC.

2) Is it worth it? Some travelers may be comfortable with the non-refundable 45-60 day period after making final payment and prior to trip departure date. However, if you are wanting to secure your monies and travel investment, you may want to consider a trip cancellation policy. Many policies may/do include Protection Against Cancellations (during non-refundable period) and Interruptions (after departure), Medical Coverage Abroad, Emergency Assistant Services, as well as Lost, Stolen or Delayed Baggage by airlines.

3) How much is it?  Many plans are available and depend on how the length of your trip, your age and if you wish to choose coverage for "emergency medical cancellation" only OR "cancel for any reason". We find that most plans are VERY affordable and even purchase them for our Hosts/Drivers on all journeys departures.

4) How to purchase coverage?  Cornerstone Travel Group LLC does not sell trip cancellation policies. However, we recommend several expert entities to help you.

a) InsureMyTrip.com is an easy travel insurance comparison website that helps travelers find and purchase travel insurance plans from multiple providers. It allows users to compare coverage options, prices, and policy features to select the plan that best fits your travel needs. Additionally, they provide resources such as travel tips, reviews, and customer support to assist travelers in making informed decisions about your travel insurance.*

b) A local St. Louis Travel insurance agency Altair Travel can also provide you with personal assistance by emailing or calling them.*

c) If you have a AAA Membership or AARP Membership - each program provides members Trip Cancellation Insurance options and discounts.*

4) WHEN SHOULD I PURCHASE COVERAGE?  It is important NOT to purchase any trip cancellation policy until your FINAL payment is made on your journey. Why? Since your monies are secured for full refund up to 45-60 days prior to your journey departure (see your trip policy), you should NOT purchase cancellation insurance prior to "final payment date". In the event Cornerstone Travel Group LLC should cancel your trip on/prior to your final payment date (resulting from low reservations or any unforeseen event that inhibits the trip to go on our part) - most third-party travel insurance/protection plans (purchased in advance of trip final payment date) may not be refundable. Cornerstone Travel Group is not liable for any third party refunds/non-refundable policies.

3) Need more advice or help?  Of course, we are here to help you, just email or call us.

*Disclaimer: Cornerstone Travel Group LLC and it's entities list these options for your convenience. Please note that we do not endorse any of the products or services listed, nor do we receive any commission or financial benefit from them.
Your trip is reserved, now what happens?

DAY TRIP EXCURSIONS:

Upon making a reservation, you will receive an invoice/statement in your email/mail once your payment is received. Approximately two weeks prior to your departure, you will receive an additional letter email/mailed outlining your chosen departure location and pick-up time for your trip. You will not receive another reminder after this, so please mark your calendar.

MULTI-DAY JOURNEYS: Upon making a reservation, you will receive an invoice/statement in your email/mail once your deposit/final payment is received and processed. Approximately two weeks prior to your departure, you will receive by email/mail your Pre-Journey information packet. This comprehensive packet contains information about your pick-up location, times, hotels, flights (if applicable), baggage information and suggestions on what to bring on your journey.

We are here to assist you at anytime prior to your departure. Contact us by email or telephone.
Gratuities are left to the discretion of our traveling guests. Cornerstone Travel Group is proud to have some of the finest Journey Hosts and Drivers in the business and they work hard to make sure your vacation is safe, comfortable and entertaining throughout.

Suggested gratuities (industry standards)

DAY TRIP EXCURSIONS: $5.00-$7.00 for your Driver and $5.00-$7.00 for your Tour Host.

MULTI-DAY JOURNEYS: $7.00-$10.00 for your Driver and $7.00-$10.00 for your Tour Host.

Your tipping is highly appreciated, but never expected or solicited.
If you have dietary restrictions, please let us know when making a reservation online or on the telephone. We cannot guarantee all dietary preferences, but will do our best by letting the vendors on your trip know in advance. If you have seating preferences (on the motor coach) due to sickness or health, please advise us and we will try to accommodate you. Please Note: Not all chosen hotels have mobility accessible rooms (with handicapped bathrooms/walk-in shower) available at the time of booking - however we are able to request if needed.
Day Trip Excursions: accommodate 20-50 guests traveling on full size Motor Coach. If a smaller caravan will be utilized (due to smaller group) - we will notify you.

Multi-Day Trips: accommodate both larger group and smaller group touring.

Our largest group size is from 15-50 guests on full size Motor Coach that seats a maximum of 55 guests.

Our Smaller Group Departures accommodate no more than 8-10 guests on smaller touring caravans. Smaller Group journeys usually are operated on journeys with air travel and less road distance travel. When making a reservation, please ask about your Multi-Day journey transportation and group size.
All accommodations are booked at 3 to 4 Star hotels (Hotels by Hilton, Marriott, Drury, Best Western, Holiday Inns, Comfort Inns or similar). All hotels are vetted by of Board of Directors through scouting, reviews, locations and amenities. All hotel rooms are non-smoking. All rooms have ONE KING OR QUEEN BED, or TWO DOUBLE or QUEEN BEDS for our guests. Many hotels have swimming pools and most offer a continental or full breakfast for our guests (see each Journey itinerary for inclusions). Please Note: Not all chosen hotels have mobility accessible rooms (with handicapped bathrooms/walk-in shower) available at the time of booking - however we are able to request if needed.
Each multi-day Journey itinerary has a specific number of included meals (see trip specific itinerary pages)

INCLUDED BREAKFASTS: are usually at the hotel and served as continental or full menu breakfasts.

INCLUDED LUNCHES: are generally boxed or full lunches.

INCLUDED DINNERS: On most Cornerstone journeys you can expect three course meals with a choice of soup/salad, entrée (with sides), and a dessert, with tea or coffee included. Most dinners will be at local popular restaurants and feature multiple entrée assortments of poultry, meat, fish and vegetarian options and you will be given choices at all meals. Additional drink options can be individually purchased and are not included.

* please let us know when making a reservation on any trip if you have a dietary restriction. We will try to accommodate you throughout your journey.
Cornerstone Travel Group LLC uses charter motor coach / caravans to provide our journey transportation. Most are not ADA accessible, so you must be able to get on and off the coach unaided by Cornerstone Travel Group Staff and Tour Host. You may bring a walker that can be stowed in the lower luggage compartment. We do use all ADA accessible locations/attractions and vendors in the USA. If you have mobility issues, you should travel with a companion that is able to help you at all times. Thank you for your cooperation.
Yes, we are able to offer a generous incentive program for independent groups and group leaders. We are able to offer any of our Day Trip Excursions or Multi-Day Journey itineraries (already published) to pre-formed independent groups of 8 travelers (smaller group itinerary) or 20 and more travelers.
Cornerstone Travel Group LLC is a co-op travel group and our Multi-Day journeys can be booked through your travel agent if you wish.
We CARE about our customers safety. Don't be scammed by non-accredited, non-insured travel entities!

Cornerstone Travel Group LLC is fully insured by Berkshire Hathaway Insurance Group biBERK Liability Insurance Company. Cornerstone Travel Group LLC is a registered Limited Liability Company and a registered DBA with the state of Missouri. Our travelers can request copies of our current and active policies at anytime.

Better Business Bureau BBB registration and listing (open)
CUSTOMER PHOTO RIGHTS AND USAGE:

While on a Cornerstone Travel Group LLC trip, our Tour Hosts may take photos of the trips and our guests and we reserve the rights to use said photos in advertising, social media or promotions. If you wish not to have your photo used, please let us know to provide you a waiver to sign and submit to us prior to your journey. Thank you for your cooperation.

TRAVELER ETIQUETTE / CONDUCT AND HEALTH STATEMENT / AGREEMENT:

You have joined a group journey to enjoy. We expect our guests to have common sense and courtesy to one another as well as Cornerstone Travel Group Hosts and Drivers. Thank you for helping us maintain a welcoming environment for everyone. In doing so, please remember to:

1) Always be punctual for the group

2) If you are ill and feel you may be contagious, please be respectful and do not travel.
3) Use personal electronic devices and phones quietly while onboard. Turn off any noises (ringers/games/notifications). We encourage using headphones.
4) Respect your seat mates next to and around you. Don't set your seat back too far without asking your neighbor behind you first.
5) One of the joys of group travel is getting to experience different cultures and lifestyles at your destination. Remember the rule "When in Rome".
6) Follow all instructions of your Tour Host and Driver for your safety while traveling with us.
7) We kindly ask that all travelers dress in a manner that is respectful to others. Please refrain from wearing clothing with vulgar language, offensive imagery, or political statements.
8) Cornerstone Travel Group has zero tolerance for abusive, vulgar or offensive behavior while on a journey.

If any traveling guest that is causing any other traveling guest(s) or staff to be uncomfortable at anytime (regardless of location) that said guest(s) will forfeit(s) the remainder of their trip and paid monies.

When reserving and paying for a Cornerstone Travel Group, LLC Day Trip Excursion or Multi-Day Journey, Cornerstone Travel Group, LLC and its' entities reserve the right to deny, excuse/remove any guest that does not follow our statements made. Thank you for your understanding and cooperation.
Privacy Policies/ Customer Rights / Agreements:

◈Website and Advertising Copyright Statement:

All content on the Cornerstone Travel Group website, including but not limited to text, images, videos, audio recordings, itineraries, and other materials (collectively referred to as "Content") are protected by copyright law and are the exclusive property of Cornerstone Travel Group or its content providers. ©2025 Cornerstone Travel Group. All rights reserved. No part of this Content may be reproduced, distributed, transmitted, or otherwise used without the prior written permission of Cornerstone Travel Group, except as permitted by law. For inquiries regarding permission to use any content, please contact us.

◈Website and Advertising Errors and Omissions Statement:

At Cornerstone Travel Group LLC, we make every effort to ensure the accuracy of the information provided regarding our travel services, itineraries, and pricing. However, we reserve the right to correct any errors or omissions that may occur, whether in pricing, descriptions, schedules, or other information, without prior notice. We are not responsible for any losses or damages arising from reliance on the information provided, including but not limited to any errors, omissions, or misrepresentations. All services, itineraries, and prices are subject to availability and change. It is recommended that all clients verify details prior to booking. Cornerstone Travel Group LLC is not liable for any third-party actions, including delays, cancellations, or changes made by airlines, hotels, or other service providers. We strongly encourage our clients to review all travel documents, policies, and terms directly with service providers before finalizing arrangements.

◈Operating Agreements and Policies:

All customer information provided is kept confidential at all times. Cornerstone Travel Group LLC and its affiliated entities, its employees, board members, officers, directors, successors, agents, and assigns, neither own nor operate any person or entity which is to, or does, provide goods or services for these trips or tours. Because Cornerstone Travel Group LLC does not maintain any control over the personnel, equipment, or operations of these suppliers, Cornerstone Travel Group LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful, or unauthorized acts or omissions on the part of any of the tour suppliers, or other employees or agents, (2) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (3) any wrongful, willful, or negligent act or omissions on any part of any other party not under the supervision or control of the Independent Operator(s).
At Cornerstone Travel Group LLC, we strive to ensure our services are accessible to all people. In order to achieve this, we have invested important resources into our site so that it is available to people with disabilities. We truly believe that website accessibility efforts are vital in ensuring that all users deserve the right to independence, equality, and ease of use.

Accessibility on www.travelcornerstone.com to date (last updated June 2025)
Using accessibility checker.org's audit tool, www.travelcornerstone.com has been scanned for compliance according to the Web Content Accessibility Guidelines (WCAG 2.1). Since performing the audit, Cornerstone Travel Group LLC continues to raise its accessibility standards, [please add the following sentence only if you use a widget] and now utilizes a web accessibility widget, a software that allows users with disabilities to equally access www.travelcornerstone.com’s website.
Accessibility Legal Disclaimer
At Cornerstone Travel Group LLC, we are dedicated to continually updating and improving the accessibility of the site and services. We believe it is our responsibility and mutual moral obligation to provide access to all users. As we seek to continually adjust and improve accessibility issues on this site, we also commit to regularly scanning www.travelcornerstone.com with accessibility checker’s scanner. Our goal is to identify and rectify every accessibility barrier on our site. Although we strive to ensure all pages and content on www.travelcornerstone.com are fully accessible, it is possible some website content has not yet been fully adjusted to adhere to the most strict accessibility standards. Despite our efforts, some content or features may not conform fully to accessibility standards due to the limitations of current technology or third-party content. We appreciate your understanding and are dedicated to making continuous improvements. For this reason, we are here for you. If you have any issues with accessing content or using www.travelcornerstone.com, or should you need assistance with any part of the website, please don’t hesitate to let us know. Your feedback helps us identify areas for enhancement. If you encounter any barriers or have accessibility requests, please reach out — we are committed to providing an inclusive experience for all visitors. Have questions, need assistance, or want to report an accessibility issue? Please contact Cornerstone Travel Group LLC Customer Support.
Cornerstone Travel Group LLC / Cornerstone Journeys LLC (logo is a pending registered TM)
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◈Company registry: © Cornerstone Travel Group LLC - Missouri Business Charter LLC: LC014601963
◈Company registry: © Cornerstone Journeys LLC - Missouri Business Charter LLC: LC014607844
◈DBA Cornerstone Travel Group - Missouri Charter D.B.A.: X001820833 / X001802374
published websites: www.travelcornerstone.com www..cornerstonejourneys.com
◈Insured by: Berkshire Hathaway BiBerk Travel Liability Insurance Group 2022-2025
Better Business Group (BBB) registration and Rating (open)